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Look, we get it - privacy matters
At Windor Forge Quinth, we're not in the business of selling your data or doing anything shady with your information. This policy lays out exactly what we collect, why we need it, and how we keep it safe.
We're an architectural firm based in Toronto, and honestly, we only collect what we absolutely need to do our job well - helping you create amazing spaces. No hidden agendas, no data mining schemes, just straight-up transparency about how we handle your info.
What Information We Actually Collect
Stuff You Tell Us Directly
When you reach out or work with us, we'll collect things like:
- Your name and how to reach you (email, phone number)
- Project details and what you're hoping to build or renovate
- Property addresses if you've got a specific site in mind
- Budget info and timeline expectations
- Any preferences or requirements you share with us
Technical Bits We Automatically Gather
Like most websites, we collect some basic technical stuff:
- IP addresses and browser types (pretty standard stuff)
- Which pages you visit and how long you hang around
- Device info - whether you're on mobile or desktop
- General location data (just city-level, nothing creepy)
We don't collect sensitive personal information unless it's specifically needed for a project - and if we do, we'll be upfront about it and get your explicit permission first.
How We Use Your Information
Here's the deal - we're not gonna use your info for anything sketchy. Everything we collect serves a purpose:
Project Work
Obviously, we need your contact info and project details to actually do the work you're hiring us for. Design consultations, site visits, sending you proposals - that's the main event.
Communication
We'll use your email or phone to keep you updated on your project, answer questions, and occasionally share relevant updates about our services.
Website Improvements
The technical data helps us figure out what's working on our site and what needs fixing. Makes for a better experience all around.
Legal Stuff
Sometimes we need to keep records for legal or regulatory reasons - contracts, permits, that kind of thing. It's just part of running a legit business.
We won't use your information for anything beyond what's outlined here without getting your permission first. That's a promise.
Keeping Your Data Safe
We take security seriously, but let's be real - no system is 100% bulletproof. That said, here's what we're doing to protect your information:
Encrypted Connections
All data transmitted between your browser and our servers is encrypted with SSL/TLS technology.
Regular Updates
We keep our systems patched and updated to protect against known vulnerabilities.
Access Controls
Only authorized team members can access client data, and only when they need it for their work.
Secure Backups
Your data is backed up regularly to secure, encrypted storage locations.
If there's ever a data breach that affects your information, we'll let you know ASAP and tell you exactly what happened and what we're doing about it. That's not just good practice - it's the law here in Canada under PIPEDA.
Your Rights Over Your Data
It's your information, so you've got rights. Here's what you can do:
Access Your Data
🔎Want to see what information we've got on file about you? Just ask. We'll send you a copy within a reasonable timeframe.
Correct Mistakes
✎If something's wrong or outdated, let us know and we'll fix it. Simple as that.
Delete Your Information
🗑Want us to delete your data? We can do that, unless we're legally required to keep it (like for tax or contract purposes). We'll let you know either way.
Withdraw Consent
☓Changed your mind about something you agreed to? You can withdraw consent at any time. Just shoot us an email.
Opt Out of Marketing
📫Don't want to receive our newsletters or updates? There's an unsubscribe link in every email, or you can tell us directly.
How Long We Keep Your Data
We don't keep your information forever - that'd be weird and unnecessary. Here's our general approach:
- Active project data: We keep this for as long as we're working together, plus a reasonable period afterward in case you need to reference anything.
- Completed project records: Generally kept for 7 years to comply with professional standards and legal requirements. After that, it gets securely deleted.
- Marketing communications: If you're on our mailing list, we'll keep your contact info until you unsubscribe or we notice you haven't engaged in a few years.
- Website analytics: Usually anonymized after a few months and aggregated into general statistics.
If you want your data deleted sooner, just ask - though we might need to keep certain records for legal or regulatory reasons.
Kids' Privacy
Our services aren't directed at children under 13, and we don't knowingly collect information from kids. If you're a parent and think we might have inadvertently collected info about your child, let us know right away and we'll delete it.
International Data Transfers
We're based in Toronto, Canada, and most of our data stays right here. However, some of the services we use (like cloud storage or email platforms) might store data on servers in other countries, including the United States.
When that happens, we make sure those services have adequate protections in place. Canada has pretty solid privacy laws under PIPEDA, and we only work with service providers who meet or exceed those standards.
Changes to This Policy
We might update this privacy policy from time to time - technology changes, laws evolve, and sometimes we just need to clarify things better.
If we make any significant changes that affect how we handle your data, we'll let you know by email or with a prominent notice on our website. The "Last Updated" date at the top will always reflect when we last revised this policy.
Questions? We're Here
Look, privacy policies can be confusing. If you've got questions about how we handle your data, or if you want to exercise any of your rights, don't hesitate to reach out. We'd rather explain things clearly than have you wondering what's going on.